1. Credit card safety
You should always ensure that any Internet transaction you make is secured by checking that the padlock sign or 'https' is displayed in your browser URL panel when making payments or providing financial or payment details.
To prevent fraud, your payment card information is never stored or recorded in weallsendcards.com databases. This website is hosted by Transarnia Ltd; any personal information including passwords is protected by encryption tools and SSL certification.
2. Use of Personal Information
We do not retain any information you provide to us for longer than is necessary to process your order, process your payment and manage any enquiries or problems you may have with your order. Our databases are continually maintained and regularly updated.
3. Data protection
Security is paramount for weallsendcards.com and we want our members and artists to feel safe when using our website. We respect your right to privacy and will only process personal information you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations2003 and other applicable privacy laws.
We may wish to contact you from time to time with new offers and product lines and other marketing information using email addresses you may have provided to us in the course of visiting our website. If you do not wish to receive these email messages please use the Contact Us page to request the removal of your details from our mailing lists, allowing 14 days for us to amend our records.
We will never share your information with third party businesses for the purpose of marketing. Your details may be passed to third party companies for the fulfillment of your order only. Only sufficient information to fulfill your order will be provided, and this information will be stored securely only for time needed to deal with your order.
TERMS & CONDITIONS
between "You": the Customer and "We / us" : weallsendcards.com Ltd
By visiting or by placing an order on this website, you confirm that you have read these terms and conditions and agree to adhere to them in their entirety. If you do not agree to these terms and conditions you must not use this website. These terms and conditions apply to the use of weallsendcards.com and www.weallsendcards.com.
We welcome you as a member or contributor to the weallsendcards.com website. Whatever your reason for visiting your site, we aim to ensure you have an enjoyable experience, and that you are delighted with any order made or service used. We would love to hear your feedback, good or bad at firstname.lastname@example.org.
2. Ordering from us
We are responsible for making sure that every product offered on weallsendcards.com is shown accurately, and to check that all prices shown are correct. While we are not responsible for the products or content displayed or offered for sale by creators on our site, we will try to ensure that warnings are provided if such product or content are considered to be of an "adult" context.
Placing your order
Once you have placed an order with us (by choosing one or more items and completing our online checkout process) we will show a summary of your order and provide you with a customer order number. You will be directed to this after placing your order, and can review it at any time by logging into your account and selecting the Account Area.
Our acceptance of your order becomes effective when it is dispatched. A "purchase contract" between you and weallsendcards.com is therefore made at the point of dispatch, rather than at the point of payment. If you fail to complete the checkout process, or cancel your order or if we notify you that we cannot accept your order, then no purchase contract will have been made between you and weallsendcards.com.
We may not be able to accept an order if the following occurs:
1.we cannot obtain authorization for your payment
2.you do not meet any eligibility criteria set out in our terms and conditions
3. you have not obtained the necessary explicit permission to use any material or information where copyright is owned elsewhere.
Please note: Any order you place with us which contains uploaded content which is or is deemed to be threatening, defamatory, obscene, indecent, offensive, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, or inflammatory, in breach of confidence, in breach of privacy or copyright or which may cause annoyance or inconvenience may not be processed. Neither weallsendcards.com nor our suppliers will be responsible for any refund or replacement at our cost, nor will we be liable for any consequential claim for loss or damages or any other action which may be taken by any party as a result of a breach of this condition.
You may cancel an order at any time before dispatch by using the Contact Us pages on this website. Please mark your communication ‘Urgent’ since we aim to produce and dispatch products immediately upon confirmation of your order.
Personalised products cannot be cancelled or accepted for return and refund once an order has been confirmed.
3.Personalising your card or product
So that we can provide you with a fast, high-quality service any products you order are processed for production immediately upon issue of your order number. It is your responsibility to ensure that all details provided are correct, including the address and postcode you wish to use. We are not obliged to provide a refund of personalised items, nor for refund or replacement of late or non-receipt of orders where the recipient address has been misspelt or entered incorrectly by you. You can make changes to your order before you complete the checkout process. Please check your order carefully before confirming it.
We use Stripe as our payment processor. This service is free to you, the customer. You are also able to pay for goods using member credit, or prepaid UK or international card credits.
5. Supply and pricing of goods
weallsendcards.com Ltd outsources all printing, fulfillment and posting of items to lovefromtheartist.com CIC - a not for profit community interest company. All orders are transmitted electronically to lovefromtheartist.com soon after the order is placed.
Postage and packaging charges
The prices shown on this website are shown inclusive of UK postage and packaging charges; International cards will reflect the correct the correct price once the delivery address has been confirmed.
Delivery and postage
The greetings cards sold on our website are manufactured, printed and dispatched from our production facilities based in mainland United Kingdom. Once you have placed your order your card(s) will be sent as soon as possible by first class post via Royal Mail unless you choose other special delivery options which may be offered.
You should allow at least 2 working days from confirmation of order to dispatch. All mail is sent either First Class Royal Mail, or Royal Mail International Standard. Delivery timescales are not guaranteed, but anticipated delivery times can be found on the Royal Mail website.
Using the correct postcode is important to ensure prompt delivery. We will make reasonable efforts to ensure that delivery addresses are adequate but we cannot be held responsible for errors in the supply of such information by you.
6. Refund & Returns
We will always dispatch your order in perfect condition but occasionally a problem can arise. In the unlikely event that an order is faulty, or it is damaged in production or is found to be the wrong item, we ask you to Contact Us within 14 days of receipt to let us know of the problem. Use the Contact Us tab at the top of the website home page.
We will agree with you as to whether you are entitled to a refund or a direct replacement of your order. Refunds cannot be given if the fault is a result of your own actions such as product misuse, incorrect address or if personalization is misspelt. Please note personalised products cannot be accepted for return unless the fault is found to be of our making.
We aim to acknowledge any complaint within 14 working days, and will do our best to resolve it within 30 days. We may ask you to take a photograph of the product or – for non-personalised products - send it back to us to help us take up the issue with our suppliers and avoid any future problems. Should it be necessary, we will then advise you how to return your item.
If you are entitled to a refund, we will reimburse the price you have paid for the product and postage/delivery costs. Alternatively, we may offer to reprint or replace the product free of any charge. Please note it is not our policy to offer both a refund and replacement.
7. Use of the website
Abuse of service
You agree not to use weallsendcards.com directly or indirectly for any unlawful purpose, or to cause distress or offense to any person. You also agree not to use any copyrighted material without the express permission of the owner.
Intellectual Property Rights
All text, software, photographs, graphics, illustrations, images, poetry, page layouts, designs, logos, copyright or other material contained on this website remains the property of the Originator at all times. You do not have permission, except where expressly authorised to do so, to change, copy, store, publish, rent, license, sell or distribute in any way any of these intellectual property rights. You agree not to display or use copyright material in any manner without prior written consent.
Website content and service access
We will always try to ensure that our service is available 24 hours a day. We will not be held liable for any reason if the website is unavailable at any time, or for any period.
We may provide links to other websites and related organisations for your convenience. We do not endorse the contents of those websites and are not responsible for their availability or service. We will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.
8. Term & Conditions updates
We may update or vary our terms and conditions from time to time, so please check this section for the latest version whenever you visit our website. We may also update and vary the terms and conditions by giving notice of any such changes on other pages of this website. The last time these terms and conditions were updated was on 26/05/2017 at 19:30(GMT).